Refund Policy

If you're not satisfied, you can request a full refund within 14 days of your first payment for a monthly or yearly plan. No questions asked.

For yearly plans, you can also request a full refund within 14 days of each yearly renewal.

You can cancel anytime, and you won't be charged again. Your plan stays active until the end of the period you already paid for. We don't offer partial refunds for unused time, except where required by law.

If you were charged by mistake or something went wrong with the service, contact us and we'll make it right.

Email support@ximplex.app and include the email address you used to pay. You can also manage or cancel your subscription yourself from Go Pro → “Manage subscription”.

Our order process is conducted by our online reseller Dodo Payments, the Merchant of Record for all Murmix orders. Dodo Payments processes the payments, applies sales tax or VAT where required, and handles refunds.

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

Write to support@ximplex.app. We read every message.